AstroBrew Reservation, Returns, and Refund Policy

At AstroBrew, we're incredibly grateful for the trust and support of our customers.

As a small, independent company, every machine reservation helps us plan production, secure materials, and bring innovative cold brew technology into homes around the world.

We believe in transparency, fair treatment, and standing behind the products we create. This policy explains how reservations, cancellations, returns, refunds, and warranties work.

1. Risk-Free Reservation and Shipping Guarantee

Guaranteed to Ship by April 30, 2027.

AstroBrew guarantees that qualifying new machine reservations placed under our current offer will ship by April 30, 2027.

This is a shipment guarantee, not a guaranteed delivery date. Delivery times vary based on the shipping carrier, destination, customs processing, and other transportation factors.

If your qualifying AstroBrew machine has not shipped by April 30, 2027, you may cancel your unshipped reservation and request a full refund.

If unforeseen circumstances prevent us from meeting the promised shipping date, we will notify affected customers and provide applicable options to accept a revised shipping date or cancel for a refund, as required by law.

Important: This guarantee applies only to qualifying direct AstroBrew machine reservations covered by the current offer. Kickstarter pledges, earlier orders with different terms, coffee purchases, and accessories are not automatically included.

Nothing in this policy limits any cancellation or refund rights provided by applicable law.

2. Machine Reservation Terms

By placing an AstroBrew machine reservation, you acknowledge and agree that:

• Your reservation secures a machine from a limited production run.

• Payment is collected at the time of reservation.

• Your reservation helps support production planning and the procurement of components and materials.

• Manufacturing, assembly, quality assurance, and fulfillment must be completed before your machine ships.

• The shipping commitment applicable to your reservation is the commitment presented at the time of purchase.

• Actual delivery dates depend on carrier transit times and other shipping conditions.

AstroBrew will communicate material changes to shipping schedules when necessary.

3. Reservation Cancellation and Refunds

Because AstroBrew machines are allocated to limited production runs, machine reservations are generally nonrefundable once placed, except as provided by our applicable shipping guarantee, satisfaction guarantee, or applicable law.

Refunds or cancellations may be available under the following circumstances:

Missed shipping commitment

If AstroBrew does not ship a qualifying machine by its guaranteed ship-by date, you may exercise the cancellation and refund rights described in Section 1.

Required shipping-delay options

If a shipping delay occurs, we will provide the cancellation, consent, and refund options required by applicable consumer protection laws.

30-day satisfaction guarantee

Eligible AstroBrew machine purchases are protected by the satisfaction guarantee described in Section 4.

Defective or damaged merchandise

Products that arrive defective or damaged are covered by the applicable remedies described in Section 5 and any additional legal protections.

Other circumstances

We may consider additional cancellation or refund requests individually. Any exception granted by AstroBrew does not automatically modify the terms of other reservations.

For assistance, contact hello@astrobrew.com and include your order number.

4. 30-Day Satisfaction Guarantee

We stand behind AstroBrew and want you to be confident in your purchase.

If you are not completely satisfied with your AstroBrew machine, you may request a full refund within 30 days of delivery.

To begin a return:

1. Contact hello@astrobrew.com within 30 days of receiving your machine.

2. Include your order number and a brief description of your request.

3. Our support team will provide the applicable return instructions.

Please contact us before sending a product back so we can provide the correct return information.

Once an eligible return is received and processed, the applicable refund will be issued to the original payment method unless another method is required by law or agreed upon.

Refund posting times depend on your financial institution or payment provider.

This satisfaction guarantee is separate from the shipping guarantee and the manufacturer's limited warranty.

5. Defective or Damaged Products

We take product quality seriously and want every AstroBrew customer to receive a product that performs as intended.

If your product arrives defective, damaged, or otherwise does not conform to your order, please contact hello@astrobrew.com as soon as possible, preferably within 14 days of delivery.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs or video showing the issue, when available.

Depending on the circumstances and applicable warranty or consumer protection requirements, we may:

• Repair the product.

• Replace the product with the same or an equivalent model.

• Supply replacement parts.

• Offer an appropriate refund or other remedy.

Our goal is to resolve legitimate product issues fairly and promptly.

The suggested 14-day reporting period does not eliminate any applicable warranty coverage or statutory rights.

6. Limited Product Warranty

AstroBrew machines are covered by a limited two-year warranty, subject to the terms and exclusions provided in the applicable product warranty documentation.

The warranty is separate from the 30-day satisfaction guarantee and any reservation shipping guarantee.

Warranty coverage, claim procedures, and limitations are governed by the warranty documentation supplied with the product or otherwise made available by AstroBrew.

For warranty assistance, contact hello@astrobrew.com.

Nothing in this policy limits warranty protections or remedies that cannot legally be excluded.

7. Coffee, Accessories, and Other Purchases

This section applies to coffee, accessories, and other AstroBrew products that are not covered by the machine-specific reservation and satisfaction guarantees.

Coffee and perishable products

Because coffee is a consumable food product, opened coffee packages and other perishable products generally cannot be returned for a change of mind.

If coffee arrives damaged, incorrect, or otherwise defective, please contact us so we can review the issue and provide an appropriate remedy.

Accessories and nonperishable products

For an accessory return or refund request, contact hello@astrobrew.com with your order number and the reason for the request.

Eligibility will depend on the product, its condition, the terms applicable to the purchase, and any mandatory consumer protection rights.

Gift cards and final-sale products

Gift cards and items expressly identified as final sale are generally nonreturnable, except where required by law or where a product is defective or otherwise subject to a legal remedy.

Coffee subscriptions

Recurring coffee subscriptions are managed separately from AstroBrew machine reservations.

Customers can manage eligible subscription changes or cancellations through their customer account's subscription portal, subject to the terms applicable to their subscription and any order already processed.

Please refer to our Cancellation Policy for additional subscription information.

8. Kickstarter Backers and Earlier Orders

Kickstarter pledges are governed by the terms, commitments, and applicable legal requirements associated with the original crowdfunding campaign.

The current Guaranteed to Ship by April 30, 2027 machine reservation offer does not automatically amend the terms of earlier Kickstarter pledges or orders placed under different purchase conditions.

Earlier direct orders are subject to the terms and commitments applicable when those orders were placed, together with any subsequent agreements or legally required remedies.

Customers with existing orders or Kickstarter-related questions should contact hello@astrobrew.com for assistance.

9. Payment Disputes and Customer Support

Our goal is to resolve customer concerns fairly, efficiently, and directly.

If you experience a problem with an AstroBrew purchase, we encourage you to contact hello@astrobrew.com so our support team can investigate and help resolve the issue.

Nothing in this policy restricts your right to contact your payment provider, dispute a transaction, or exercise chargeback protections available under applicable law.

Making a legitimate payment dispute does not, by itself, eliminate applicable warranty rights or statutory consumer protections.

10. Refund Processing

When a refund is approved or required, AstroBrew will process it promptly and within the time required by applicable law.

Refunds will ordinarily be issued to the original payment method, unless another method is required by law or agreed upon.

Depending on your payment provider, additional time may be necessary for the refund to appear on your statement.

If a refund cannot be completed through the original payment method, our support team will coordinate an appropriate alternative.

11. Legal Rights and Consumer Protections

This policy does not limit, exclude, or override any rights provided by applicable consumer protection laws.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will govern.

Customers may have additional rights based on their location, the product purchased, and the circumstances of the transaction.

12. Policy Updates

AstroBrew may update this policy periodically to reflect changes in products, operations, or legal requirements.

Updates will be published on our website.

For an existing purchase, the terms applicable at the time of purchase, together with any subsequent agreements and applicable legal rights, will continue to govern that order.

Changes to this policy will not retroactively remove rights or guarantees already provided to customers.

13. Contact Information

For reservations, returns, refunds, warranty questions, or general order assistance:

AstroBrew Inc.

Email: hello@astrobrew.com

Website: https://www.astrobrew.com

Please include your order number when contacting us about an existing purchase.

We appreciate your trust in AstroBrew and look forward to delivering an exceptional cold brew experience.